Support after the loss of a loved one

Losing a loved one is, without a doubt, one of life’s most challenging experiences. It’s a time filled with grief, confusion and other overwhelming emotions. 

Our compassionate staff are well-versed in helping families navigate the complex process that follows a loved one’s passing. We’re here to talk you through what happens when someone dies in a care home. Our advice includes when you can collect their belongings and what support is available for those grieving the loss of a loved one.

 

What happens when a loved one dies in a care home?

 

If you are present when your loved one passes away

Being present when your loved one passes away in a care home can be both a comforting and heartbreaking experience. At our care home in Surrey, we understand the depth of your pain and loss. We are here to offer our unwavering support during this difficult time. Our care home staff in Surrey will ensure that your loved one is as comfortable as possible. You may be given some time to say your final goodbyes.

 

If you are not present

If you are not present when your loved one passes away, a member of our team will notify you as soon as possible. We will do our best to keep you updated before the time comes to ensure that you can be present. Our compassionate staff will provide you with the necessary information and guidance on the next steps, ensuring you are kept informed throughout.

 

If the death was expected

In cases where the death was expected due to a terminal illness or declining health, your loved one will have a plan already in place for end-of-life care. Our caring team will discuss your loved one’s wishes and preferences with you and ensure those wishes are respected.

To learn more about our specialist palliative care services, please click here.

 

If the death wasn’t expected

If your loved one’s passing was sudden and unexpected, it can be particularly challenging to deal with the shock and grief. We will work closely with you to provide emotional support and assist with any necessary arrangements.

 

Religious or custom rituals

It’s essential to communicate your loved one’s religious or cultural preferences for end-of-life rituals and ceremonies with our staff. We will do our best to accommodate these wishes and provide a respectful and compassionate environment for such rituals.

 

What happens to a loved one’s body when they die in a care home?

When a loved one passes away at Jackman’s Lodge, our care home staff in Surrey will follow a set of procedures to handle the body respectfully. This includes ensuring that your loved one’s body is treated with dignity and care. 

Our staff are trained to look after someone’s body after they pass away. We will move your loved one to their room or another peaceful area, where friends and family can visit for a short period of time.

You can then make arrangements for a funeral director to collect the body. Our staff will help you coordinate this and provide you with the necessary contact information.

 

Will a medical certificate of cause of death be issued?

If a loved one’s passing is unexpected, the coroner will initiate a post-mortem to determine the cause of death. Following this examination, a medical certificate will be issued.

In the event that a loved one’s passing is anticipated, their GP will provide a medical certificate, which is a crucial first step in registering the death. We understand that dealing with this paperwork may feel challenging while you are mourning, but it is necessary before you can start making funeral arrangements. 

You will then be required to attend an appointment to register the death, where you will be provided with a death certificate, along with a certificate for burial or cremation. These certificates are essential for funeral directors to proceed with their necessary arrangements.

 

When can I collect my loved one’s belongings?

Collecting your loved one’s belongings is a personal and emotional task you can undertake at your own pace. Our care home staff will be sensitive to your needs and will work with you to arrange a convenient time to collect your loved one’s belongings. 

It’s essential to remember that you don’t need to rush this step. You can take your time to grieve and reflect before deciding what to do with your loved one’s possessions. 

 

Support after the loss of a loved one

After a loved one dies, it’s important to know that there is a network of support available to help you cope with your loss. Our care home staff are often the first point of contact after a loved one’s passing. We can provide emotional support, help with practical arrangements and guide you through the initial steps, such as collecting your loved one’s belongings.

There are counselling services available for those who have experienced loss. You can ask your GP or contact a grief organisation, such as Cruse Bereavement Support. Our team will be able to advise you on where support is available.

 

Compassion at Jackman’s Lodge

At our care home in Surrey, we understand the importance of compassion and support after the loss of a loved one. Our dedicated staff are committed to providing the highest level of care and assistance to both residents and their families.

If you’d like to learn more about what happens when someone dies in a care home, please get in touch. Call our caring team today on 01483 694339.